Introduction of PhonePe
PhonePe is an Indian digital payment app that was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. It went live in August 2016. PhonePe app is based on UPI (Unified Payments Interface) that allows the customer to use BHIM UPI, credit card, debit card or wallet to pay bills and utilities.
Today we don’t have to stand in long queues to pay our utility bills. Nor do we have to worry about carrying cash. No hassle of finding the exact amount or the shopkeeper giving us the unwanted toffees as a balanced amount. PhonePe has found a solution for all these problems. Just download the PhonePe app on your smartphone, register, link it with your bank account and you are ready to go. With just a scan and click, all the payments are taken care of without any room for fraud.
With the convenience of 11 Indian languages, PhonePe users can
- Send and receive money,
- Recharge mobile, data cards and DTH,
- Pay utility bills,
- Pay at shops,
- Invest in tax saving funds and liquid funds,
- Pay for insurance, mutual funds, gold, and silver,
- Book Ola rides, Redbus tickets, flights, and hotels on Goibibo through the Switch platform.
- And much more.
Important contact details of PhonePe
When it comes to money, there is always a possibility of issues related to delayed payments, pending payments, failed payments & much more. For grievance redressal, you can approach the below-mentioned hierarchy levels –
-
Customer care support
In such cases, for any queries and assistance regarding PhonePe, you can always get in touch with their customer care support. They guarantee prompt assistance and resolve any grievances without any delay.
PhonePe Customer Care Numbers
080-68727374
022-68727374
In case you are not satisfied with the assistance or redressal at the customer care, you can approach them at:
[email protected]
You can also register your complaints and get your issues resolved with the help of the following information
| Departments | Contact Information |
| Merchant Helpdesk Number | 080-6872-7777 022-6872-7777 |
| Grievance Report Email ID/Portal | https://grievance.phonepe.com/ |
| Customer Support Email ID | [email protected] |
| Business Email ID | [email protected] (Business) |
| Payments/Frauds Email ID | [email protected] |
| Registered Address | Phonepe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off Andheri-Kurla Road, Andheri (East) Mumbai-400093, Maharashtra, India. |
| Mailing Address | Phonepe Private Limited Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur Bengaluru, Karnataka-KA, Pin- 560103, India |
- Nodal Officer or Grievance Officer – If your issue remains unresolved you can get in touch with the nodal officer –
PhonePe Customer Care Number/Address – Nodal Officer:
Contact Name: Anuj Bhansali
Email: grievance.phonepe.com
Phone: 080-68727374/022-68727374
Address: Ashford Park View, Site No – 9,
Industrial Layout, Koramangala 3rd Block, 80 ft road,
Bangalore-560034, Karnataka, India.
Working hours: Mon-Fri 10 AM to 7 PM
- Ombudsman Centre – In case your complaint has not been satisfactorily resolved within 30 days, you may escalate the issue to the digital ombudsman at
You can lodge the complaint at – https://cms.rbi.org.in/
Toll-Free PNo: 14448
Email ID: [email protected]
Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector
17, Chandigarh – 160017, India.
For more details, please refer to the link RBI Ombudsman.
FAQs Answered About PhonePe Customer Care Numbers
1) What is the PhonePe Helpline Number?
PhonePe is a digital payment app. Along with a lot of conveniences, you might rarely find yourself in a situation where you need some help to rectify a transaction. This can be done only through Customer Care, who would register your complaint and do the needful. You may contact the PhonePe customer care through these numbers:
080-68727374
022-68727374
2) How effective are PhonePe Complaint Numbers?
Since it is a Private company, PhonePe is always striving to provide hassle-free and seamless customer support. The complaint registration process is quick, simple, and easy to follow in 11 Indian languages. Your issue will be resolved within 3 – 7 business days.
3) What to do when the UPI transaction has failed but money is debited from the account?
In such a case, the money is usually credited into the account within a few business hours, but sometimes there is a delay due to technical issues. In such a situation, you may call PhonePe customer care or send an email for further assistance.
4) How do I know the status of my PhonePe transaction?
To know the status of your transactions, go to your transaction history available in the ‘My Account section’. You will also receive an SMS for every transaction. In case of an unsuccessful transaction, where you are sure that the money has not been debited from your account, you may either repeat the payment or contact the PhonePe customer care depending on the transaction issue to be resolved.
